1. Significant of Hotel Industry 2. Various Definitions of Hotel Management 3. Role of Tourism in Hotel Industry 4. Classification of Tourists 5. Concierge 6. Tourism Development 7. Front Office System 8. House-keeping 9. Food & Beverage 10. Procedures of Check Out |
11. Self Inspection Rating System 12. Catering Event Order 13. Room Service/in-Room Dining 14. Services Manager Responsibility 15. Restaurant Business Development 16. Foods & Beverage Operations 17. Food Hygiene 18. Sanitation 19. Telephone Courtesy 20. Courtesy & Etiquettes |